Shivam Rai

About me

Empowering teams and organizations to design transformative experiences that shape the future of work. With over a decade of experience leading design for enterprise workflows, I blend creativity, strategy, and technology to turn complex challenges into elegant, human-centered solutions. I see possibility where others see roadblocks, connecting ideas across domains to deliver outcomes that drive business growth and improve lives.

I lead with empathy, clarity, and optimism, fostering environments where collaboration, experimentation, and bold thinking thrive. I am deeply committed to mentoring the next generation of designers and leaders, driving AI-powered innovation, and turning vision into measurable impact.

My mission is simple, to help you unlock potential, inspire change, and create work that truly matters.

Company

Role

Duration

ServiceNow

Product Design Manager

Aug, 2020 - Aug, 2025

ServiceNow

Product Design Manager

Aug, 2020 - Aug, 2025

Amazon (LTI)

UX Lead

Aug, 2019 - Aug, 2020

Amazon (LTI)

UX Lead

Aug, 2019 - Aug, 2020

Microsoft (LTI)

UX Lead

Jan, 2019 - Aug, 2019

Microsoft (LTI)

UX Lead

Jan, 2019 - Aug, 2019

DawaiBox

Creative Lead

Dec, 2016 - Oct, 2018

DawaiBox

Creative Lead

Dec, 2016 - Oct, 2018

Mishtag

Creative Head

Feb, 2016 - Oct, 2016

Mishtag

Creative Head

Feb, 2016 - Oct, 2016

Sub-Bazaar

Co-Founder

Apr, 2014 - Feb, 2016

Sub-Bazaar

Co-Founder

Apr, 2014 - Feb, 2016

What I do

(UX) Research

User Interface

Prototyping

User Testing

Mobile Responsiveness

Cross-Platform Design

Data Analysis

Information Architecture

Interaction Design

Current stack

Figma

Chat GPT

Notion

Framer

Slack

Full Story

I know

Java script

Illustration

Html & CSS

Photography

Logo Design

Brand Design

Abhimanyu Tiwari

Staff UX Researcher @ ServiceNow

"Working with Shivam at ServiceNow on the Core Business workflow was an incredibly rewarding experience. As the Design Manager, Shivam brought clarity, vision, and a deep commitment to research-based design that made our collaboration seamless and impactful. His ability to translate user insights into thoughtful design decisions was exceptional. Shivam consistently advocated for the value of research, ensuring that our work was grounded in real user needs and behaviours.

Abhimanyu Tiwari

Staff UX Researcher @ ServiceNow

"Working with Shivam at ServiceNow on the Core Business workflow was an incredibly rewarding experience. As the Design Manager, Shivam brought clarity, vision, and a deep commitment to research-based design that made our collaboration seamless and impactful. His ability to translate user insights into thoughtful design decisions was exceptional. Shivam consistently advocated for the value of research, ensuring that our work was grounded in real user needs and behaviours.

Senthil Meenakshisundaram

Senior Director, Product Management at ServiceNow

"Shivam has been instrumental in leading the designs for Legal Service Delivery and CM Pro products. He is an amazing design partner driving collaboration across PM, Dev and QE organizations and ensuring the designs solve the customer pain point. He built a great team, motivates them for creative designs and leads from the front. Always enjoyed working with him!."

Senthil Meenakshisundaram

Senior Director, Product Management at ServiceNow

"Shivam has been instrumental in leading the designs for Legal Service Delivery and CM Pro products. He is an amazing design partner driving collaboration across PM, Dev and QE organizations and ensuring the designs solve the customer pain point. He built a great team, motivates them for creative designs and leads from the front. Always enjoyed working with him!."

Venkata Naresh Lagudu

Staff Product Designer | Enterprise UX & Platform Design Leader | AI-Powered Workflow & Design Systems

Working with Shivam over the past two years has been a valuable experience that has contributed significantly to my professional growth. He demonstrates strong leadership skills, combining technical expertise with empathy and an inclusive approach. Shivam fosters a collaborative environment that encourages open discussion and helps team members develop their skills.

Venkata Naresh Lagudu

Staff Product Designer | Enterprise UX & Platform Design Leader | AI-Powered Workflow & Design Systems

Working with Shivam over the past two years has been a valuable experience that has contributed significantly to my professional growth. He demonstrates strong leadership skills, combining technical expertise with empathy and an inclusive approach. Shivam fosters a collaborative environment that encourages open discussion and helps team members develop their skills.

Let’s talk

Let’s connect, collaborate, and build something meaningful.

I build enterprise workflow products and teams with clarity, care, and a high bar for craft.

Current Residence

Hyderabad, India