Shivam Rai

About me

Empowering teams and organizations to design transformative experiences that shape the future of work. With over a decade of experience leading design for enterprise workflows, I blend creativity, strategy, and technology to turn complex challenges into elegant, human-centered solutions. I see possibility where others see roadblocks, connecting ideas across domains to deliver outcomes that drive business growth and improve lives.

I lead with empathy, clarity, and optimism, fostering environments where collaboration, experimentation, and bold thinking thrive. I am deeply committed to mentoring the next generation of designers and leaders, driving AI-powered innovation, and turning vision into measurable impact.

My mission is simple, to help you unlock potential, inspire change, and create work that truly matters.

Resume

Company

Role

Duration

ServiceNow

Product Design Manager

Aug, 2020 - Aug, 2025

ServiceNow

Product Design Manager

Aug, 2020 - Aug, 2025

Amazon (LTI)

UX Lead

Aug, 2019 - Aug, 2020

Amazon (LTI)

UX Lead

Aug, 2019 - Aug, 2020

Microsoft (LTI)

UX Lead

Jan, 2019 - Aug, 2019

Microsoft (LTI)

UX Lead

Jan, 2019 - Aug, 2019

DawaiBox

Creative Lead

Dec, 2016 - Oct, 2018

DawaiBox

Creative Lead

Dec, 2016 - Oct, 2018

Mishtag

Creative Head

Feb, 2016 - Oct, 2016

Mishtag

Creative Head

Feb, 2016 - Oct, 2016

Sub-Bazaar

Co-Founder

Apr, 2014 - Feb, 2016

Sub-Bazaar

Co-Founder

Apr, 2014 - Feb, 2016

TOOLS AND STACK

Figma

Chat GPT

Notion

Framer

Slack

Samrtsheet

Miro

Words from Collaborators

Abhimanyu Tiwari

Staff UX Researcher @ ServiceNow

Working with Shivam at ServiceNow on the Core Business Suits workflow was an incredibly rewarding experience. As the Design Manager, Shivam brought clarity, vision, and a deep commitment to research-based design that made our collaboration seamless and impactful. His ability to translate user insights into thoughtful design decisions was exceptional. Shivam consistently advocated for the value of research, ensuring that our work was grounded in real user needs and behaviours. As a UX researcher, I truly appreciated how he created space for research to inform strategy and design direction. Beyond his professional strengths, Shivam is a genuinely kind and collaborative teammate. He fosters a culture of openness and respect, making it easy to share ideas and challenge assumptions constructively. His leadership style is both empowering and inclusive.

Abhimanyu Tiwari

Staff UX Researcher @ ServiceNow

Working with Shivam at ServiceNow on the Core Business Suits workflow was an incredibly rewarding experience. As the Design Manager, Shivam brought clarity, vision, and a deep commitment to research-based design that made our collaboration seamless and impactful. His ability to translate user insights into thoughtful design decisions was exceptional. Shivam consistently advocated for the value of research, ensuring that our work was grounded in real user needs and behaviours. As a UX researcher, I truly appreciated how he created space for research to inform strategy and design direction. Beyond his professional strengths, Shivam is a genuinely kind and collaborative teammate. He fosters a culture of openness and respect, making it easy to share ideas and challenge assumptions constructively. His leadership style is both empowering and inclusive.

Senthil Meenakshisundaram

Senior Director, Product Management at ServiceNow

Shivam has been instrumental in leading the designs for Legal Service Delivery and CM Pro products. He is an amazing design partner driving collaboration across PM, Dev and QE organizations and ensuring the designs solve the customer pain point. He built a great team, motivates them for creative designs and leads from the front. Always enjoyed working with him!.

Senthil Meenakshisundaram

Senior Director, Product Management at ServiceNow

Shivam has been instrumental in leading the designs for Legal Service Delivery and CM Pro products. He is an amazing design partner driving collaboration across PM, Dev and QE organizations and ensuring the designs solve the customer pain point. He built a great team, motivates them for creative designs and leads from the front. Always enjoyed working with him!.

Michelle Trudo

Director, Product Design at ServiceNow

It was a pleasure to work with Shivam at ServiceNow as his manager. He is a sharp, confident, and strategic design leader who excels at execution. What stands out most about Shivam is his natural ability to build and mentor a team. He fosters a strong culture of ownership, empowering his designers to take the lead on their work while providing the support and vision they need to succeed. He's not just a manager; he's a true team builder. Additionally, Shivam has a genuine passion for learning and quickly gets up to speed on new areas, which allows him to adapt and innovate effectively. Furthermore, Shivam provides steady and clear-headed leadership during critical moments. When faced with business shifts or organizational transitions, he steps in to guide the team effectively, ensuring projects stay on track and morale remains high.

Michelle Trudo

Director, Product Design at ServiceNow

It was a pleasure to work with Shivam at ServiceNow as his manager. He is a sharp, confident, and strategic design leader who excels at execution. What stands out most about Shivam is his natural ability to build and mentor a team. He fosters a strong culture of ownership, empowering his designers to take the lead on their work while providing the support and vision they need to succeed. He's not just a manager; he's a true team builder. Additionally, Shivam has a genuine passion for learning and quickly gets up to speed on new areas, which allows him to adapt and innovate effectively. Furthermore, Shivam provides steady and clear-headed leadership during critical moments. When faced with business shifts or organizational transitions, he steps in to guide the team effectively, ensuring projects stay on track and morale remains high.

View All

Let’s talk

Let’s connect, collaborate, and build something meaningful.

I build enterprise workflow products and teams with clarity, care, and a high bar for craft.

OPEN TO

Enterprise UX leadership roles

Email

rai.shvm@gmail.com

Current Location

Hyderabad, India